Since the global pandemic started earlier this year, the past nine months have been the most challenging period in our 40 years in business. With domestic and international border closures in place, maintaining a financially viable business operating model has been challenging.Whilst domestic travel will start to increase in the next 2-3 months, international travel and the relaxing of restrictions is still over a year away.
Our doors will close at the end of March 2021
We have made the extremely difficult decision to cease operations of Tertiary Travel on 31 March 2021. This tough decision has been made in line with the overall strategic direction of Teachers Mutual Bank Limited and to protect the long-term sustainability of the organisation.
Until then, we’re still here to help you
As part of our ongoing commitment to our Members, we will ensure Tertiary Travel Service:
- Remains open with all staff until 31 March 2021 while the team finalises business operations
- Refunds all monies paid to us by customers where we have not already paid the airline, wholesaler or tour operator. Whilst Tertiary Travel Service do not charge cancellation fees for bookings that could not be taken due to the pandemic, some airlines, wholesalers or tour operators may charge a fee
- Provides advice and assistance on how to manage credits, where the airline, wholesaler or tour operator has not passed the money from a booking back to us. We can assist you in using your credit now, or, guide you how to use your credit beyond 31 March 2021.
On behalf of Teachers Mutual Bank Limited and the entire Tertiary Travel Service team, we would like to thank you for your trust and support over many years. We remain committed to helping you until we close at the end of March 2021.
Do you need more information?
We have created a list of frequently asked questions which will help you answer any further questions you may have.
If there’s anything else you need to know, please feel free to contact the Tertiary Travel Services team on 1300 888 999, or you can email us at: email@example.com