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Tertiary Travel Closure - Customer FAQ

Why is Tertiary Travel closing?

Since late March, Tertiary Travel has faced an uphill challenge in remaining financially viable with domestic and international travel restrictions in place.

Throughout this time, the Tertiary Travel team have worked tirelessly to continue supporting customers by securing refunds and travel credits from airlines and tour operators, without generating any new revenue. In light of the current climate and the ongoing pressure the pandemic has created for Tertiary Travel, we have made the extremely difficult decision to cease operations on 31 March 2021.

Will Tertiary Travel be operating up until the 31 March 2021?

It is ‘business as usual’ for Tertiary Travel from now until 31 March 2021. Our offices at Homebush, Rooty Hill and West Perth remain open and all of the Tertiary Travel team are available to assist with any queries relating to bookings, refunds or credits. The Tertiary Travel team can be reached on 1300 888 999.

What happens to my bookings that I currently have with Tertiary Travel?

In the coming weeks, the Tertiary Travel team will contact customers who we are currently holding bookings for. We are able to provide assistance with regards to transferring any bookings we are currently holding to another organisation of your choice and provide refunds of those monies that have already been paid to us.

What is the difference between a ‘refund’ and a ‘credit’?

Tertiary Travel will refund all monies paid to us by customers where we have not already paid the airline, wholesaler or tour operator. Whilst Tertiary Travel do not charge cancellation fees for bookings that could not be taken due to the pandemic, some airlines, wholesalers or tour operators may charge a fee. Tertiary Travel cannot provide a refund where the airline, wholesaler or tour operator has not passed the money back to us and instead offered a ‘credit’ to use at a later date. We can provide advice and assistance on how to manage ‘credits’, should you wish to use them beyond 31 March 2021.

If I have paid money to Tertiary Travel, can I request for it to be refunded back to me?

Yes you can. Tertiary Travel will refund all monies paid to us by customers where we have not already paid the airline, wholesaler or tour operator. Your Tertiary Travel consultant will contact you to discuss how you would like us to handle your funds. Alternatively, you can contact Tertiary Travel and speak to one of our consultants on 1300 888 999.

Due to the pandemic my trip was cancelled by the airline/wholesaler/tour operator. I currently have a credit with an airline/wholesaler/tour operator – how can I access this credit now and/or post 31 March 2021?

If you have been provided with a credit from an airline, wholesaler or tour operator, you can access that credit via Tertiary Travel until 31 March 2021. Our team is available to discuss the options you have to utilise your credit. We are also able to work with you to assist with accessing any credit post our closure. This may be via another organisation you nominate, or you may wish to handle the credit directly. If you wish to discuss further, please contact Tertiary Travel and speak to our consultants on 1300 888 999.

Can I contact my Tertiary Travel consultant to discuss my current bookings and options available to me?

Yes you can. All of the Tertiary Travel team are available until 31 March 2021 to assist with any queries you may have.

Can I come into a Tertiary Travel Office to discuss my booking(s)?

Yes, Tertiary Travel will remain open until 31 March 2021. If you wish to discuss the available options you have regarding bookings, refunds or access to airline, wholesale or tour operator  ‘credits’, please contact Tertiary Travel on 1300 888 999.

Let us know your future travel plans so that we can make sure you’re one of the first to know what’s on offer when the time comes.

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